What is the Alveos One return and refund policy?

We want you to feel confident ordering Alveos One. This policy applies to purchases made directly through alveoslabs.com.

Website pre-orders can be cancelled and refunded until the final payment is made at shipping.

To cancel or change a pre-order, email [email protected] using the email address associated with your order.
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You may request a return within 30 calendar days of receiving Alveos One.

To be eligible for a return:

You may inspect and try the product during the return period. We may reduce the refund if the product has been damaged or used beyond what is reasonably necessary to evaluate it.
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Email [email protected] within 30 days of delivery. Include:

Please wait for return instructions before sending the product. Returns sent without approval may take longer to identify and process.
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For a change-of-mind return, the customer is responsible for return shipping. We recommend using a tracked service and retaining the shipping receipt until the refund has been completed.

If Alveos One arrived damaged, defective, or incorrect, Alveos will arrange or reimburse reasonable return shipping costs.

For returns made under a statutory right of withdrawal, Alveos will refund the amounts required by applicable law, including standard outbound delivery costs where required. Additional charges for express delivery or another premium delivery method are not refundable unless required by law.

Customs duties and other third-party charges are refundable only where required by applicable law.
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Approved refunds are issued to the original payment method.

We will process the refund without undue delay and within the period required by applicable law. We may wait until we have received the returned product or evidence that it has been sent back.

Your bank or payment provider may need additional time to show the refund in your account.

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact [email protected] as soon as possible.

We will assess the issue and arrange an appropriate repair, replacement, or refund. Alveos will cover reasonable return costs when the product is defective, damaged on arrival, or incorrect.

Returns for defective products are handled separately from change-of-mind returns and do not reduce your statutory consumer rights.

Returning Alveos One and cancelling an Alveos Membership are separate requests. When requesting a return, tell Alveos Support whether you also want to cancel an active membership.

Any refund for membership charges is governed by the membership terms and applicable consumer law.

This policy applies only to products purchased directly through alveoslabs.com.

Products purchased through a retailer must normally be returned through that retailer and are subject to its return process.

Kickstarter rewards are governed by the terms communicated through the Alveos One Kickstarter campaign. Contact [email protected] if you need assistance with a Kickstarter reward.

This return policy provides additional rights and does not limit any mandatory consumer rights that apply in your country.

Consumers in the European Union may have a statutory right to withdraw from an online purchase within 14 days of delivery. Separate legal protections also apply when a product is faulty or does not work as advertised.